Frequently Asked Questions
Everything you need to know about shopping with Shopville.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply initiate a return through our online portal to receive a prepaid shipping label.
How do I find the right size?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
Shopville accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.